StorySub

How can we help?

Updated October 9, 2026

For help with your account, purchases, or editing, email [email protected].

My edit didn't finish

Open Projects and check the edit's status. If uploading was interrupted, stay connected and try again. If processing fails on the server, your credit returns to your balance. For support, include the project name, approximate time, and app version. Do not send passwords or tokens.

My purchase isn't showing up

Make sure you're using the same Apple account used in StorySub, then open My account → Recover purchases and credits. Pending purchases need Apple's confirmation.

I'd like a refund

Visit Apple's purchase support. Apple handles approval and processing.

I'd like to delete my account

Open Projects → My account → Delete my account. If you can't access the app, email the contact above so we can verify your identity and help.